14 days on any license, no questions asked. Professional Setup is different because the work starts fast. Here are the details.
14-day refund on any license, no questions asked. Email hello@litigatoros.com within 14 days of purchase and we will refund you. Your license automatically deactivates on the next 30-day verification cycle and your install stops loading new sessions.
By accepting a refund, you agree to stop using the software.
You have 14 days from the date of purchase to request a refund on any license tier. No reason required. No forms to fill out. Just email us with your license key or order number.
Refund timing: we initiate the refund within one business day of receiving your request. Funds return to your original payment method within 5 to 10 business days, depending on your bank.
Refund mechanism: we process refunds through Gumroad, which automatically:
By accepting a refund, you agree to:
Continuing to use the software after a refund is a breach of our License Agreement and may result in legal action.
Professional Setup is a service, not licensed software. Different refund rules apply because the work is bounded and front-loaded.
Before we begin work: Full refund, 14 days. If you change your mind before sending us your hosting credentials, email us and we will refund you within one business day.
After we begin work: Non-refundable. "Beginning work" means we have received your hosting credentials and started any of: file upload, configuration, license activation, branding setup, or scheduling your walkthrough call. This typically happens within four business hours of receiving your credentials.
If we have started work and you change your mind, we will not refund Professional Setup. You may still refund your underlying Command Center license within its own 14-day window, which will deactivate the install we just configured for you. The Professional Setup fee is for the work we did, which we cannot un-do.
Beyond the windows described above:
If you have a problem with your purchase, email us first at hello@litigatoros.com. We will respond within one business day and almost always resolve the issue without dispute.
If you file a chargeback through your bank or card issuer without contacting us first, the chargeback is treated the same as a refund for license-deactivation purposes: your install will deactivate on the next verification cycle. We also reserve the right to refuse future purchases from accounts that initiated chargebacks without prior contact.
If you are outside the 14-day window but have a serious issue (the software has a bug that prevents you from using it, your tier no longer fits your firm, etc.), email us and we will work with you. We are not bound by the 14-day window when the circumstances justify a longer one. We are also not obligated to grant such requests; this is goodwill, not policy.
One email. Send to hello@litigatoros.com with:
We confirm receipt within one business day and process the refund through Gumroad. You will receive a refund confirmation email from Gumroad once the transaction is reversed.
Changes apply to purchases made after the policy update date. Your refund rights are governed by the policy in effect on the day you purchased.
Refund questions: hello@litigatoros.com
PinkViper Labs
Las Vegas, Nevada
United States